Our Services2018-01-16T01:47:36+00:00

FAQ

Still not sure if we can be of help? Check through some frequently asked questions and then get in touch for the trip of a lifetime.

The worldwide travel industry is very competitive and there are two ways for a travel agency to remain in business in the long term.

The first is to discount prices below the prevailing rates and hope that volume business makes up for a shortfall.

The second is to offer prices that compete in the market and then provide an exceptional level of service that exceeds all expectations and ensures that our clients get an adventure that remains a lifetime memory.

The Departure Lounge Berwick operates on the second business model. Our commercial relationships ensure we have the best in-demand travel products at market-competitive prices. Our staff ensure we over-deliver on service and innovation.

The Departure Lounge Berwick is a member of Australia’s peak travel-industry body, Australian Federation of Travel Agents.(AFTA). Membership of AFTA comes with many conditions, that ultimately are of great benefit to our clients.

Among these benefits is Australian Travel Accreditation Scheme (ATAS) – a comprehensive suite of conditions that ensure only qualified members with experience, integrity and ethical business practices can lay claim to. ATAS audits members every year to ensure full compliance, and that members have the financial resources and management practices to protect their clients’ money.

At The Departure Lounge Berwick, our girls are hopeless romantics. We get a great buzz out of working with our love-struck clients to design the perfect romantic memories.

So, yes, we plan weddings (anywhere in the world), and we just love the experience, because every one is a unique reflection of our clients’ love. But it’s not only weddings and honeymoons, we’ve also planned elopements, babymoons, second-time-rounds, even a few weekend escapes.

The Departure Lounge Berwick is affiliated with Australia’s largest integrated travel provider, Helloworld. This gives us access to the widest possible range of travel offers available. Put simply, if there’s a special on offer, it’s almost guaranteed we have access to it.

These offers come and go in the blink of the eye. Whether it’s flight deals, cruise packages, car hire rates, package tours or accommodation offers, we have them on tap, and our technology makes sure we have the latest “live” offers.

The best way to discover what’s available, is to call us.