travel services
We take pride and are passionate about creating beautiful itineraries for our clients and making your travel dreams a reality.
Simply, let us know where and when you need to travel, your budget and preferences, and we will create the ideal itinerary suited to your interests. Whether this is for business or pleasure we will ensure we deliver what you need.
CONTACT US TODAY
“Enjoy the experience of planning your travel with an expert”
Just as you wouldn’t want to risk selling your own house without a professional estate agent or attempting to fix your own car without the help of a qualified mechanic, you also shouldn’t want to risk the most important and costly experience that you purchase by trying to DIY it!
A perfectly planned trip made just for you is priceless!
As your trusted travel designer, not only do we tailor the itinerary to suit your needs we can guide you to the right restaurant, museum, or off-the-beaten-track excursion – that’s perfect for you.
Top 10 Reasons to Work with The Departure Lounge:
EXPERIENCE YOU CAN TRUST
EXPERT GUIDANCE
TIME SAVING
CONVENIENCE
EXTRA VALUE
PROFESSIONAL ADVICE
A PERSONAL TOUCH
UNBIASED RECOMMENDATIONS
YOUR PERSONALISED TRAVEL SPECIALIST
CUSTOMER ADVOCACY
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Travelling is about finding those things you never knew you were looking for…
We can create itineraries anywhere the whole world over.
From trekking and hiking, rainforests and waterfalls, city sights and sounds to relaxing beach retreats, you name it, we can make it happen!
travel your way
CONTACT US TODAY
Not only is it great to be traveling again but to have The Departure Lounge Berwick assist with the hard work in getting the best flights/best accommodation at the best prices is amazing. Lauren knows her stuff and have never steered me wrong. I highly recommend The Departure Lounge Berwick for all your travel requirements. The whole experience from start to finish is top notch, it is the little things that count, like recommendations of things to see and do that is often forgotten. Thank you for 5 star service.
- D McKinstry
"We have used Lauren at the departure lounge for a few trips now and can highly recommend her services . We had insurance issues with our trip earlier in the year and Lauren was invaluable in providing advice and support above and beyond what was required. She is quick to respond and nothing is too much trouble . Would highly recommend her services and we will definitely use her again in the future ."
- L Kamphuis
"Lauren and her beautiful team booked the BEST honeymoon trip to Germany we could’ve ever hoped for. We left it all in her hands and she sure delivered. The places she booked, from the locations, to the hotels, to the level of regular communication was second to none."
- Treat me Sweet
"We had never used a Travel Agent before to organise an overseas trip, so choosing one was quite an exercise. We are very glad we chose The Departure Lounge Berwick, because we have been amazed at the friendly and most efficient service that Lauren has provided, using her extensive experience in the field to guide us through the arduous task of selecting transport and accommodation for our very much "non-standard" trip. Nothing has been too much for Lauren, and we are most pleased with the final package. I would recommend Lauren and the Departure Lounge Berwick most highly to anyone considering a holiday overseas."
- R Graham
"From the moment I sat down with Departure Lounge to discuss my next holiday to the bookings and then the exciting stuff- the actual holiday !!! I cannot express enough how amazing the 7 star service was. Lauren put together an amazing tour of Sri Lanka with our own personal driver, 5 star accomodation & excellent dining suggestions. Best holiday ever! The transfers were seamlessly coordinated and we arrived at the Maldives and enjoyed 7 nights in the most stunning accommodation. Our travel experience was incredible and we owe it all to the Departure Lounge Berwick. Thank you so much and we’re excited about our next trip recently booked through Departure Lounge. Highly recommend"
- A Hayes
"A big thank you to Lauren and the team for helping us plan and book another amazing family holiday. Every detail was taken care of, ensuring a stress free fun holiday with no unexpected surprises! Whilst on holiday, Lauren even managed to let me know when some amazing airfares became available for our next holiday. It’s so much easier to return to work knowing your next adventure is already booked. Lauren I look forward to booking many more holidays with you and your team. Thank you for helping us create lasting memories for our family."
- S Lewis
"Very happy with the Departure Lounge. Lauren and her staff have always looked after us extremely well. Highly recommended for attention to detail and prompt response to queries/issues that can arise on any trip."
- T Odea
"I appreciate the ladies at The Departure Lounge Berwick. I have always found them to be most helpful and friendly, nothing is too much trouble for them. Their advice is valued and their knowledge is proven. I will always go to them when planning to travel and I highly recommend them to other travellers."
- J Rogers
"Just want to say a huge thank you to Lauren and The Departure lounge Berwick for organising the most amazing wedding and honeymoon ever! Highly recommended for a stress free wedding everything was perfect!"
- T Cleary
The team at TDLB are incredible! It was a flawless process of what started as simply ideas, to being provided with an amazingly complete travel itinerary. The Cunard Queen Elizabeth cruise was an unforgettable experience, and I can’t wait to put my next trip into the ever capable hands of TDLB.
Jodie Zerbst
Lauren and her team provide exceptional service for all things travel. I first engaged Lauren 10 years ago to piece together a horse riding safari in South Africa at the end of a long trip around the UK. I was very specific with what I wanted and had a tight budget. Although Lauren had not organised a safari before she packaged everything up perfectly. The trip was amazing and went super smoothly. From then on I have trusted Lauren and TDLT&C for all of my family travel needs. Our trips continue to be off the beaten track and the team always rises to the challenge. Well done Lauren and team at TDLT&C, and thank you for always being so amiable and a delight to deal with!
Michelle Pearce
What an amazing trip. Perfect balance of adventure and relaxation organised by a great team. Thank you for your professionalism. I've been to Bali many times and still I got to experience things I hadn't thought of.
Megan Mathisen
Communication and assistance from DLTC was outstanding, I didn't have to worry about anything as it was all done for me! The cruise was great fun and I will consider DLTC when planning my next holiday. Thank you
Rachel Ryan
Lauren organised my honeymoon in Thailand and it was beautiful. She was very organised and responded to all my queries promptly. Tracey was also a big help when Lauren was absent. Thank you to both ladies!
Julia Greab
Lauren and her team have been planning our trips for 10 years. Just recently we went to Frankfurt and NYC. We highly recommend her. Her attention to detail and service is amazing. The departure lounge is always making our travel dreams come true!!!!
Gayelen Bean
Amazing experience! Organised to perfection - down to all the quality details. The best holiday experience I have ever had. Thank you
Anita Meister
The team at departure lounge are amazing. They organised a fantastic ladies trip to Bali and we were pampered and spoilt the entire time. Their knowledge and attention to detail was perfect and they are extremely friendly and always available to help or answer questions. Thank you so much.
Michelle Bartolo
Thank you Lauren & team for an amazing holiday to Thailand. The Sands was the perfect place for our family. I appreciate you providing options and taking the time to walk me through everything. Many thanks again.
Andrea Di Bartolomeo
The best trip with the best bunch of ladies. Thankyou Lauren and Tracey.
I will definitely be using the departure lounge again for future travels
Sue Sculley
OUR SIGNATURE PLANNING PROCESS:
Consultation
Once we receive your email, we will arrange a quick phone call where we will discuss in more detail what type of trip you are envisioning, your preferred travel style, your budget, and any other preferences you may have. This means we can really get to know exactly what you would like.
From here, we will advise by email of our service fees by email and payment can be taken once you are happy with this.
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The Planning Begins
We then begin! We will collaborate with our trusted partners from around the world and using our airline reservation system to assist in selecting your exact travel requirements.
Once we have all the information and costs, we will send your itinerary and together we will work through the various destinations, accommodations, tours, and experiences to determine the best options for you.
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Get Everything Booked
Once your itinerary is designed to your liking, we will collect a deposit and begin the booking process to secure reservations. We will finalize the details of your itinerary with any special requests and added amenities that may be offered based on your destination.
You will receive your payment receipts and confirmations within a few days of all reservations being locked in.
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Schedule your complimentary consultation call today.
Ready to take the first step?
BOOK YOUR CALL TODAY
What are your opening hours?
We are open from 9am to 5pm Monday to Friday
FAQS
Frequently Asked Questions
Do you have face to face personal appointments?
Yes we have our lovely Berwick office where we have personal appointments on Mondays, Wednesdays and Fridays and we can arrange appointments subject to availability.
Why do we need to make an appointment?
We have lots of clients to look after and we need to firstly ensure that we are servicing their needs as our number one priority. By making an appointment, this gives us the time and attention for you to listen and understand your requirements. This way you are not rushed and assured of our absolute full attention.
What are your service fees?
The fees range dependent on how complex the itinerary is. The standard itinerary planning fee for a package with accommodation and transport is from $150 and this is redeemable against your booking. We do charge service fees to book flights which we can advise at the time of your email/call. We do not charge fees for cruise, tours or hotel reservations alone. We pride ourselves on our high level of service and attention and our fees reflect that.
Are you more expensive than booking online?
Sometimes more expensive, other times the same or sometimes less! It really varies on what you book. We do not profess to be cheaper OR match any quote as we believe in our quality and service, and we will not compromise on that. Our clients are always happy, and we always ensure that our value for money remains a top priority. Often money can be saved as we have access to wholesale rates that are not available to the public due to our great contracts.
Are you part of any group?
Yes we are a proud member of Alatus.
Do you accept payment by AMEX points?
Absolutely we can!
What if I need help with my trip outside of office hours?
Once you have made a confirmed booking with us, we do provide an emergency contact number which is direct to us. Our service doesn’t end once you have booked, we are on hand to help when it is needed.
